Frequently Asked Questions (FAQ)

1. How can I place an order?

Select the desired products, add them to your cart and complete your order through our secure checkout process.

2. What payment methods do you offer?

We offer the following payment methods:

• Debit and credit cards (Visa, Mastercard, American Express, UnionPay)
• Apple Pay and Google Pay (if supported by device)
• Shop Pay
• Cash on delivery (payment upon delivery)
• Bank transfer (to the account of Livora Global EOOD)

3. How long does delivery take?

Deliveries in Bulgaria are made via Speedy within 1–3 business days . For deliveries in the EU the period is 3–7 business days .

4. Can I return or exchange a product?

Yes, within 14 days , provided the product is in its original packaging and unused. See our return policy .